Frequently Asked Questions
Everything you need to know about bringing Fulmoon comfort into your home.
What is the standard shipping timeframe for furniture orders?
Most of our home decor items ship within 3-5 business days. Larger furniture pieces typically arrive within 7-14 business days via our white-glove delivery partners to ensure they reach you in perfect condition.
What is your return policy for home textiles and decor?
We offer a 30-day satisfaction guarantee. If you aren't happy with your purchase, you can return items in their original packaging. Please note that for hygiene reasons, used bedding and pillows cannot be returned.
Do you offer assembly services for larger items?
Yes, we offer premium assembly services for an additional fee at checkout. Our professional team will deliver, unpack, and assemble your furniture in the room of your choice, removing all packaging materials afterward.
Are your materials sustainably sourced?
At Fulmoon, we prioritize the planet. Our wooden furniture is crafted from FSC-certified timber, and our textiles use Oeko-Tex certified organic cotton to ensure no harmful chemicals enter your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger home investments.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal. For large furniture deliveries, our carrier will call you 24-48 hours in advance to schedule a specific delivery window.